LYNX Services – Linking Our Clients To Their Customers…Seamlessly!
When looking for a partner in the contact center industry, you have a lot of choices. One choice, however, stands head and shoulders above the rest: LYNX Services.
LYNX Services has advanced technology and a wide range of capabilities to allow you to provide your customers with a robust platform of communication. Whether they prefer the telephone, email, or other emerging forms of communication (e.g., text/SMS, social media, etc.), LYNX Services can help. We provide reliable service that your customers will appreciate and come to expect as they communicate with you.
Mission Statement
To achieve total customer satisfaction, meet financial performance goals and create
opportunities for profitable growth through a CARING, KNOWLEDGEABLE and EMPOWERED staff
that consistently use BEST PRACTICES to reduce cycle time and cost per transaction in
order to exceed our customer’s expectations.
Guiding Principles
Strive for a view worth the climb
Stand taller to beat the competition
Build upon our solid foundation
Have a passion for winning
Commit to personal responsibility and collaboration
Focus on innovation
Sustain a foundation in integrity
History
LYNX Services began operations in Overland Park, Kansas, on January 1, 1994. A second facility opened in Fort Myers, Florida, on July 1, 1997. The Florida facility includes a centralized financial processing center as well as a customer service call center. With continued growth came the need for an additional customer contact center. A location was secured in Paducah, Kentucky, and the first live calls were taken on September 1, 1999. LYNX Services is a wholly-owned subsidiary of Pittsburgh Glass Works (PGW).
Ownership
LYNX Services is a privately-held; wholly-owned subsidiary of Pittsburgh Glass Works
Pittsburgh Glass Works (PGW) supplies automotive OEM windshields, rear and side windows, sunroofs and assemblies for auto and truck manufacturers, and it supplies and distributes replacement automotive glass products for use in the aftermarket. It also provides insurance claims management and diverse contact center services through its LYNX Services subsidiary, glass management software and internet marketing services through its GTS subsidiary, and e-business solutions through its GLAXIS offering (visit www.gtsservices.com for more information about GTS Services).
Automotive glass products are manufactured and fabricated in six North American plants located in Berea, Ky.; Creighton, Meadville and Tipton, Pa.; Crestline Ohio; Evansville, Ind.; and a joint-venture facility in Tepeji del Rio, Mexico. In addition seven satellite parts assembly plants are located throughout North America and Europe, and two LYNX Services claims management and contact centers in Fort Myers, Florida., and Paducah, Kentucky. Combined, the businesses employ approximately 3,700 people.
