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As the nation’s leading third party administrator of claims management services,
LYNX Services has provided effective solutions to the U.S. Property and Casualty
Industry since 1994, managing a large and diverse portfolio of more than 55 insurance
clients. LYNX Services offers a variety of claims management product and service
offerings including auto replacement glass claims management, First Notice of Loss (FNOL)
handling and Auto Physical Damage claims management. LYNX Services deploys mature, caring
and competent professionals who are trained to handle complex and often stressful issues
in support of our winning servicing proposition.
LYNX’s call center infrastructure enables fully operational telephony, IT redundancy,
load balancing and disaster recovery capabilities. Within our automotive glass and auto
physical damage claim management segments, LYNX Services has created differentiation and
a durable reputation as an “honest broker,” strictly administering programs according to
requirements set forth by its insurance clients. With no retail glass or collision shop
ownership, LYNX’s sole motive is to honor the requirements of its clients and the choices
made by policyholders and agents.
LYNX Services is an industry leader in providing First Notice of Loss claims services
through connected and integrated solutions with multiple service providers for property
and auto claims. Our experience enables us to facilitate one-call resolution for
policyholders and agents reporting losses.
Claim intake is but one service that differentiates LYNX Services. We pride ourselves on
a very high percentage of first-call resolution, reducing cycle time and claim cost, and
ensuring superior levels of customer satisfaction. We also employ licensed adjusters who
handle customer contact when appropriate or required.
We appreciate the importance of customer communication. Let us apply our combined
experience in the insurance and contact center industry to your programs for the ultimate
in customer satisfaction.
For lead generation, sales and customer service programs or a total account management
strategy, LYNX Services can help. Our people, systems and business processes seamlessly
integrate with our client partners to offer comprehensive solutions to managing customer
contacts.
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