Technology

LYNX Services has built a solid and reliable technological infrastructure designed to provide our clients with seamless customer interactions. Telephony and IT structures provide redundancy and best-in-class system architecture:

• Avaya Suite of telephony and telecommunications products
• Verint^® Systems workforce management with integrated call quality assurance applications
• Skill-based routing for expert agent selection
• Robust IVR solution
• Sophisticated Cognos-based data warehouse with complex CRM capabilities
• Citrix and thin-client deployment
• High-speed data storage
• Operational redundancy with two US- based centers (link to locations tab)
• 100% call recording with prompt retrieval capabilities
• Dedicated IT development teams
• Business continuity and contingency planning
• Extensive experience with
Secure Internet operations(HTTPS) Direct connectivity Virtual Private Networks (VPN Connectivity)
• Multiple Technologies available
• Direct CSR system interaction
• Web services (XML)
• MQ Series (use of queue)
• Screen Scrape (mainframe or web screens)
• File Transfer Protocol (FTP) capability