Field Support Services
This is for all inquiries related to: Authorizations; EDI Questions/Information; General
Billing Questions; Questions on a Specific Dispatch Number; or Job Status Questions.
This is for all inquiries related to the METRYXTM Industry Services
Registry, participation status in glass programs or retail glass company
information, including changes in ownership.
ID & Password
This is for Glass Service Providers Who Have Questions Regarding Signing-up for an ID
& Password.; Login Instructions; Problems with Logging In; or Password or ID Questions
This is for all inquiries related to: Technical Difficulties While Using This Web Site.
This is for all inquiries related to: Electronic Fund Transfer (EFT) Questions and Sign-up Information.
Insurance Company / Fleet Personnel
This is for all Insurance or Fleet Company Personnel for All Inquiries.
This is for all inquiries related to: Policyholder Questions on the Survey Post Card regarding
your recent auto glass claim.
Online Dispatching Technical Assistance
This is for all inquiries related to technical difficulties experienced while using Online Dispatching. Please
call the toll free claim reporting number of the insurance company for assistance with completing the job dispatch.