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LYNX Services News
LYNX Services® Launches PowerSync Program to Recognize Electronically Connected Glass Shops
LYNX Services News
LYNX Services® Launches PowerSync Program to Recognize Electronically Connected Glass Shops
LYNX Services® Launches PowerSyncTM Program to Recognize Electronically Connected Glass Shops
Participants Connect Seamlessly to Improve Customer Care
PITTSBURGH, Aug. 18, 2003 – LYNX Services®, LLC, a wholly-owned subsidiary of PPG Industries, Inc. (NYSE: PPG), today launched its new “PowerSync” Recognition Program. The PowerSync™ Program recognizes industry-leading auto glass retail and repair businesses that use information technology to streamline the glass claims process for their customers. Qualifying shops will receive a PowerSync brand and identity tool kit to support their sales and marketing efforts.
Glass shops in the PowerSync Program electronically connect to LYNX Services and leading auto glass suppliers, making their services faster and more efficient. To date, 700 glass shops have qualified for the PowerSync Program, all benefiting from an improved claims process that features fewer telephone calls and faxes, shortened payment cycle, and improved shop efficiency.
“Having a direct connection with LYNX Services has significantly improved my ability to service my customers,” said Doug Linderer, President of Mr. Go-Glass in Salisbury, Md. “We process claims quicker and are able to focus more on our customers’ needs. This is a high-tech solution that helps us provide the high-touch service our customers deserve.”
According to Steve Zweig, LYNX Services Product Manager, while many shops incorporate some e-commerce capabilities into their businesses, shops in the PowerSync Program leapfrog traditional Web-based channels and incorporate e-commerce directly into their desktop software to significantly improve customer service. Shops can use any GLAXISTM-enabled point-of-sale or business enterprise software to establish their connection.
Zweig said that this direct connection capability removes long-standing communication inefficiencies, leading to improvements in the shops’ ability to focus on customer service rather than the claims handling process. Further, direct connectivity also increases insurer confidence in the claims process, which is very positive for the glass shops linked to LYNX Services.
LYNX Services can also electronically schedule insurance claims through shops in the PowerSync Program. “Electronically scheduled insurance work is a critical component to the next generation of glass claims management. The PowerSync Program provides the nations’ largest network of glass shops capable of delivering this solution,” adds Zweig.
Visit http://www.lynxservices.com or contact powersync@lynxservices.com to learn more about the PowerSync Program.
With over 3 million claims handled annually, LYNX Services is the industry leader in providing customer service and claim handling outsource solutions, 24 hours a day, seven days a week, supported by multiple call-centers and integrated Internet infrastructures. The company also provides onsite process mapping, re-engineering and consulting services on property and casualty claims.
GLAXIS is a technology solutions provider bringing eCommerce to the desktop of auto glass retailers to connect them to leading claims managers and suppliers. GLAXIS enabled software is currently available through Datatranz, Dialmark, GTS Services, IBS, and Mainstreet. Please contact your software provider to learn more.
# # #
Contact:
Mary Ann McCollough
Telephone: (412) 434-2347
Facsimile: (412) 434-4080
LYNX Services News
LYNX Services® Launches PowerSync Program to Recognize Electronically Connected Glass Shops
LYNX Services® Launches PowerSyncTM Program to Recognize Electronically Connected Glass Shops
Participants Connect Seamlessly to Improve Customer Care
PITTSBURGH, Aug. 18, 2003 – LYNX Services®, LLC, a wholly-owned subsidiary of PPG Industries, Inc. (NYSE: PPG), today launched its new “PowerSync” Recognition Program. The PowerSync™ Program recognizes industry-leading auto glass retail and repair businesses that use information technology to streamline the glass claims process for their customers. Qualifying shops will receive a PowerSync brand and identity tool kit to support their sales and marketing efforts.
Glass shops in the PowerSync Program electronically connect to LYNX Services and leading auto glass suppliers, making their services faster and more efficient. To date, 700 glass shops have qualified for the PowerSync Program, all benefiting from an improved claims process that features fewer telephone calls and faxes, shortened payment cycle, and improved shop efficiency.
“Having a direct connection with LYNX Services has significantly improved my ability to service my customers,” said Doug Linderer, President of Mr. Go-Glass in Salisbury, Md. “We process claims quicker and are able to focus more on our customers’ needs. This is a high-tech solution that helps us provide the high-touch service our customers deserve.”
According to Steve Zweig, LYNX Services Product Manager, while many shops incorporate some e-commerce capabilities into their businesses, shops in the PowerSync Program leapfrog traditional Web-based channels and incorporate e-commerce directly into their desktop software to significantly improve customer service. Shops can use any GLAXISTM-enabled point-of-sale or business enterprise software to establish their connection.
Zweig said that this direct connection capability removes long-standing communication inefficiencies, leading to improvements in the shops’ ability to focus on customer service rather than the claims handling process. Further, direct connectivity also increases insurer confidence in the claims process, which is very positive for the glass shops linked to LYNX Services.
LYNX Services can also electronically schedule insurance claims through shops in the PowerSync Program. “Electronically scheduled insurance work is a critical component to the next generation of glass claims management. The PowerSync Program provides the nations’ largest network of glass shops capable of delivering this solution,” adds Zweig.
Visit http://www.lynxservices.com or contact powersync@lynxservices.com to learn more about the PowerSync Program.
With over 3 million claims handled annually, LYNX Services is the industry leader in providing customer service and claim handling outsource solutions, 24 hours a day, seven days a week, supported by multiple call-centers and integrated Internet infrastructures. The company also provides onsite process mapping, re-engineering and consulting services on property and casualty claims.
GLAXIS is a technology solutions provider bringing eCommerce to the desktop of auto glass retailers to connect them to leading claims managers and suppliers. GLAXIS enabled software is currently available through Datatranz, Dialmark, GTS Services, IBS, and Mainstreet. Please contact your software provider to learn more.
# # #
Contact:
Mary Ann McCollough
Telephone: (412) 434-2347
Facsimile: (412) 434-4080
LYNX Services News
LYNX Services® Launches PowerSync Program to Recognize Electronically Connected Glass Shops
LYNX Services® Launches PowerSyncTM Program to Recognize Electronically Connected Glass Shops
Participants Connect Seamlessly to Improve Customer Care
PITTSBURGH, Aug. 18, 2003 – LYNX Services®, LLC, a wholly-owned subsidiary of PPG Industries, Inc. (NYSE: PPG), today launched its new “PowerSync” Recognition Program. The PowerSync™ Program recognizes industry-leading auto glass retail and repair businesses that use information technology to streamline the glass claims process for their customers. Qualifying shops will receive a PowerSync brand and identity tool kit to support their sales and marketing efforts.
Glass shops in the PowerSync Program electronically connect to LYNX Services and leading auto glass suppliers, making their services faster and more efficient. To date, 700 glass shops have qualified for the PowerSync Program, all benefiting from an improved claims process that features fewer telephone calls and faxes, shortened payment cycle, and improved shop efficiency.
“Having a direct connection with LYNX Services has significantly improved my ability to service my customers,” said Doug Linderer, President of Mr. Go-Glass in Salisbury, Md. “We process claims quicker and are able to focus more on our customers’ needs. This is a high-tech solution that helps us provide the high-touch service our customers deserve.”
According to Steve Zweig, LYNX Services Product Manager, while many shops incorporate some e-commerce capabilities into their businesses, shops in the PowerSync Program leapfrog traditional Web-based channels and incorporate e-commerce directly into their desktop software to significantly improve customer service. Shops can use any GLAXISTM-enabled point-of-sale or business enterprise software to establish their connection.
Zweig said that this direct connection capability removes long-standing communication inefficiencies, leading to improvements in the shops’ ability to focus on customer service rather than the claims handling process. Further, direct connectivity also increases insurer confidence in the claims process, which is very positive for the glass shops linked to LYNX Services.
LYNX Services can also electronically schedule insurance claims through shops in the PowerSync Program. “Electronically scheduled insurance work is a critical component to the next generation of glass claims management. The PowerSync Program provides the nations’ largest network of glass shops capable of delivering this solution,” adds Zweig.
Visit http://www.lynxservices.com or contact powersync@lynxservices.com to learn more about the PowerSync Program.
With over 3 million claims handled annually, LYNX Services is the industry leader in providing customer service and claim handling outsource solutions, 24 hours a day, seven days a week, supported by multiple call-centers and integrated Internet infrastructures. The company also provides onsite process mapping, re-engineering and consulting services on property and casualty claims.
GLAXIS is a technology solutions provider bringing eCommerce to the desktop of auto glass retailers to connect them to leading claims managers and suppliers. GLAXIS enabled software is currently available through Datatranz, Dialmark, GTS Services, IBS, and Mainstreet. Please contact your software provider to learn more.
# # #
Contact:
Mary Ann McCollough
Telephone: (412) 434-2347
Facsimile: (412) 434-4080
LYNX Services News
LYNX Services Initiates ClaimLaunch™
LYNX Services News
ClaimLaunch will be available beginning Thursday, December 11th
LYNX Services News
ClaimLaunch will be available beginning Thursday, December 11th - Glass Company Owner/Officers will be receiving a letter from LYNX Services explaining the program - including instructions on how to get started!
Glass Company Owner/Officers will be receiving a letter from LYNX Services explaining the program - including instructions on how to get started! Additional information on how to log on, instructions on how to use the application, and a product demonstration will be placed on the LYNX Services website.
LYNX Services News
LYNX Services' LYNXSelect™ Collision Shop Program Reaches Milestone
PITTSBURGH, December 4, 2003 – LYNX Services, L.L.C., the industry leader in automotive insurance glass and collision claim management, today announced that it has reached a significant business milestone in building a national solution by signing the one thousandth shop to its LYNXSelect managed collision shop program.
In October 2001, LYNX Services announced that it would be adding collision claim handling to its portfolio of insurance claim management solutions. In less than two years, the program now handles collision claims for several major insurance companies with plans to expand to other insurance clients.
According to Bill Marshall, LYNX Services' collision claim business manager, "the success of the LYNXSelect collision shop program demonstrates our commitment to a partnership that meets the needs of not only the policyholder, but also collision shops and insurance companies. The LYNXSelect program is designed to provide a streamlined relationship between top-quality collision repair shops and LYNX Services' insurance clients. The program supports open communications allowing shops to choose their preferred estimating system and information provider."
"LYNX Services' goal is to achieve the best outcomes for all parties involved in the claim process. This means providing our collision shop partners with the information and business processes they need to handle insurance repairs in the most efficient way possible, saving time and simplifying claim-related activities."
With over 3 million claims handled annually, LYNX Services is the industry leader in providing customer service and claim handling outsource solutions, 24 hours a day, seven days a week, supported by multiple call-centers and integrated Internet infrastructures. The company also provides onsite process mapping, re-engineering and consulting services on property and casualty claims.
Contact:
Mary Ann McCollough
Telephone: (412) 434-2347
LYNX Services News
LYNX Services Initiates ClaimLaunch™
LYNX Services News
LYNX Services Initiates ClaimLaunch™
LYNX Services News
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LYNX Services News
Western Agricultural Selects LYNX Services® to Manage Collision Claims
LYNX Services News
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WESTERN AGRICULTURAL SELECTS LYNX SERVICES® TO MANAGE COLLISION CLAIMS
LYNX Services® to Streamline Relationship Among Adjusters, Policyholders and
Qualified Repair Facilities
PITTSBURGH, March 10 – LYNX Services® announced today that it will manage the repair process for auto physical damage claims for Western Agricultural Insurance, part of the Farm Bureau Financial Services Insurance Organization of Des Moines, Iowa.
Western Agricultural will utilize LYNX Services’ managed collision repair program to streamline the relationship among adjusters, policyholders, and qualified repair facilities. LYNX Services’ managed collision repair program includes claims handling functions from shop assignment to management of the entire repair process to payment. LYNX Services also validates accuracy of estimates, arranges for rental cars, monitors the timeliness of completion and even ensures quality of work through the re-inspection process. Not only does LYNX Services have the ability to offer high quality collision repair management, they have the nation’s largest network of shops. LYNXSelect® is made up of over 2500 shops nationwide, many of those shops are also participants of the CertifiedFirst® Network.
LYNX Services uses proprietary technology that allows for efficient dispatch and retrieval of repair estimates and images, while also enabling repair facilities to continue using their estimating system of choice. LYNX Services and its insurance customers’ adjusters use this technology to track individual policyholder repairs and work together to get the policyholders back on the road safely and quickly.
“We expect our relationship with LYNX Services to enhance our customer service by blending advanced technology with personal attention,” said Jay Seiboldt, Non-standard Claims Manager, Farm Bureau Financial Services. “The program will provide a one-stop resource for our adjusters to obtain information and schedule repairs at a high-quality, certified collision repair facility.” Western Agricultural’s policyholders may choose their own repair center, or receive a referral from the database of LYNXSelect repair facilities.
In working with LYNX Services, Western Agricultural benefits from enhanced customer satisfaction, more cost-effective processes and comprehensive management reports. According to Seiboldt, this agreement will further improve Western Agricultural’s interaction with agents as well as policyholders by boosting overall administrative efficiencies and customer satisfaction.
“Through LYNX Services’ nationwide networks and state-of-the-art claims center we offer Western Agricultural access to the extensive, high-quality automotive repair experience of all of PPG’s automotive aftermarket businesses,” said John Outcalt, President, LYNX Services. “This gives Western Agricultural and its customers the best of all worlds – the choices they want, combined with the best products, latest technology and the highest level of customer service.”
LYNX Services News
Western Agricultural Selects LYNX Services to Manage Collision Claims
WESTERN AGRICULTURAL SELECTS LYNX SERVICES® TO MANAGE COLLISION CLAIMS
LYNX Services® to Streamline Relationship Among Adjusters, Policyholders and
Qualified Repair Facilities
PITTSBURGH, March 10 – LYNX Services® announced today that it will manage the repair process for auto physical damage claims for Western Agricultural Insurance, part of the Farm Bureau Financial Services Insurance Organization of Des Moines, Iowa.
Western Agricultural will utilize LYNX Services’ managed collision repair program to streamline the relationship among adjusters, policyholders, and qualified repair facilities. LYNX Services’ managed collision repair program includes claims handling functions from shop assignment to management of the entire repair process to payment. LYNX Services also validates accuracy of estimates, arranges for rental cars, monitors the timeliness of completion and even ensures quality of work through the re-inspection process. Not only does LYNX Services have the ability to offer high quality collision repair management, they have the nation’s largest network of shops. LYNXSelect® is made up of over 2500 shops nationwide, many of those shops are also participants of the CertifiedFirst® Network.
LYNX Services uses proprietary technology that allows for efficient dispatch and retrieval of repair estimates and images, while also enabling repair facilities to continue using their estimating system of choice. LYNX Services and its insurance customers’ adjusters use this technology to track individual policyholder repairs and work together to get the policyholders back on the road safely and quickly.
“We expect our relationship with LYNX Services to enhance our customer service by blending advanced technology with personal attention,” said Jay Seiboldt, Non-standard Claims Manager, Farm Bureau Financial Services. “The program will provide a one-stop resource for our adjusters to obtain information and schedule repairs at a high-quality, certified collision repair facility.” Western Agricultural’s policyholders may choose their own repair center, or receive a referral from the database of LYNXSelect repair facilities.
In working with LYNX Services, Western Agricultural benefits from enhanced customer satisfaction, more cost-effective processes and comprehensive management reports. According to Seiboldt, this agreement will further improve Western Agricultural’s interaction with agents as well as policyholders by boosting overall administrative efficiencies and customer satisfaction.
“Through LYNX Services’ nationwide networks and state-of-the-art claims center we offer Western Agricultural access to the extensive, high-quality automotive repair experience of all of PPG’s automotive aftermarket businesses,” said John Outcalt, President, LYNX Services. “This gives Western Agricultural and its customers the best of all worlds – the choices they want, combined with the best products, latest technology and the highest level of customer service.”
LYNX Services News
Western Agriculture Selects LYNX Services® to Manage Collision Claims
LYNX Services News
The Automotive Aftermarket Alliance of PPG Industries is recognizing over 200 qualified CertifiedFirst Network or PPG PROSTARS CE instructors on National Teacher’s Day
PPG AUTOMOTIVE AFTERMARKET ALLIANCE CELEBRATES
FIVE YEARS OF CONTINUING EDUCATION
PPG Instructors Get High Marks for Contributions to Program’s Success
PITTSBURGH, May 5, 2005 – To commemorate the fifth anniversary of its Continuing Education (CE) for Insurers program, the Automotive Aftermarket Alliance of PPG Industries is recognizing the program’s CE instructors on National Teacher’s Day, May 3. Over 200 qualified CertifiedFirst® Network or PPG PROSTARS® participants who leverage the PPG CE program will receive a recognition packet as a token of appreciation and a tool for continued success.
“National Teacher’s Day is a time for honoring educators and acknowledging the lasting contributions they make,” said Al Ferrie, manager, Training Services, PPG Automotive Aftermarket Alliance. “With the strong support of our participating CE instructors, in the past five years PPG Industries has become a recognized provider of insurer continuing education courses.”
The PPG Continuing Education for Insurers program was created to provide insurance agents, adjusters and licensed staff an opportunity to meet their continuing education requirements in their local markets, as well as share practical knowledge and information that can be used to provide better services for their policyholders. All of the courses in the program
were created as a response to insurance industry feedback. The newest addition to the course lineup, “Auto Theft and Fraud,” is the sixth class offered through the program.
All of the PPG CE instructors are professionally trained and have first-hand industry knowledge. Participants in the CertifiedFirst Network and PPG PROSTARS who have not attended the instructor training class can contact their PPG sales representative for more details about this program.
Insurers interested in finding out more about the PPG Continuing Education for Insurers program can contact 412-434-2347.
LYNX Services News
Western Agriculture Selects LYNX Services® to Manage Collision Claims
LYNX Services News
LYNX SERVICES® CREATES FIRST INDUSTRY-WIDE AUTO GLASS SERVICE PROVIDER REGISTRY
PITTSBURGH, June 13, 2005 – LYNX Services®, a leading third-party administrator for automotive glass claims, has announced its plans to create and host a national registry of the capabilities and capacity of automotive glass service providers. This registry will be a Web-based self-service tool enabling all auto glass repair/replacement service providers to differentiate and manage their service offerings through the creation of a company profile that can be referenced by insurance and fleet companies seeking qualified glass service.
“In today’s marketplace, all customers expect a competitive price. What we’re seeing among customers is growing interest in not only competitive price, but the desire for more knowledge of the service provider’s qualifications and professional attributes,” said John Outcalt, president of LYNX Services. “In addition, we’re responsive to glass service providers that would like to promote their quality service attributes in a price competitive marketplace. By creating the registry, LYNX Services is responding to an unmet need for a mechanism that allows glass service providers to represent their verifiable capabilities to the insurance and fleet industries, and enables insurers to use this information to better serve their policyholders.”
Industry Services Registry Profiles
The registry will enable glass service providers to specify their company’s service area (including mobile service area) by ZIP code, and also record their glass repair and/or replacement services, hours of operation, emergency or after-hours contact information and service capacity. This is a change from traditional phone numbers representing the service area. Another new feature of the registry allows the service provider to record professional credentials, such as industry certifications, windshield adhesive system training/certifications and state licensing, if any, of the company and its service technicians, providing additional opportunities for differentiation.
John Webb, president, Deals Auto Glass, Charlotte, N.C., had a chance to test the registry and found the system simple to operate. “It’s about time,” said Webb, who also liked having control of his company’s information. “The registry will allow us to take credit for the hard work and money we invest in training and receive acknowledgement for that investment through opportunities to serve customers.”
Third-Party Verification
According to Paul McFarland, director of programs administration for LYNX Services, the verification of information entered on the registry will be a critical and ongoing initiative. “We recognize that the information on the registry is only as valuable to customers as it is reliable,” he said. “In hosting this self-service Web application, LYNX Services also recognizes the need to ensure the accuracy and authenticity of a company’s represented capabilities and capacity. Toward that end, we are working with other key constituents in the industry to provide third-party verification of data on the registry.”
Any industry certification, qualification, training or other professional credentials to be included on the registry will require the commitment of the sponsoring organization for validation. Initial discussions have been held and were well received with the Auto Glass Replacement Safety Standards Council (AGRSS™) and National Glass Association (NGA).
“All glass service providers, regardless of size, must have technicians in order to provide the auto glass repair/replacement services desired by vehicle owners,” said McFarland. “Industry organizations such as AGRSS, the NGA and others have successfully created valid standards for training and certification of technicians, and now there’s one central location for glass service providers to show what steps they have taken to advance quality, technical, and professional capabilities of their companies.”
Glass service providers will be able to create and maintain company profiles on the registry via the LYNX Services website beginning in mid-July. LYNX Services will use the profiles created in the industry services registry in the administration of glass claims for its insurance clients later this year.
“At LYNX Services, our purpose has always been to link customers with auto glass service needs to their choice of qualified glass service providers,” says Outcalt. “Spearheading development of the industry services registry is the latest illustration of this commitment.”
LYNX Services News
LYNX Services Creates First Industry-wide Auto Glass Service Provider Registry
LYNX Services News
METRYX™ Industry Services Registry Launched
LYNX Services News
METRYX™ Industry Services Registry Launched
LYNX Services News
METRYX Registry Up to Speed, Don't Delay, Register and Certify
LYNX Services News
The Automotive Aftermarket Alliance of PPG Industries is recognizing over 200 qualified CertifiedFirst Network or PPG PROSTARS CE instructors on National Teacher’s Day
PPG AUTOMOTIVE AFTERMARKET ALLIANCE CELEBRATES
FIVE YEARS OF CONTINUING EDUCATION
PPG Instructors Get High Marks for Contributions to Program’s Success
PITTSBURGH, May 5, 2005 – To commemorate the fifth anniversary of its Continuing Education (CE) for Insurers program, the Automotive Aftermarket Alliance of PPG Industries is recognizing the program’s CE instructors on National Teacher’s Day, May 3. Over 200 qualified CertifiedFirst® Network or PPG PROSTARS® participants who leverage the PPG CE program will receive a recognition packet as a token of appreciation and a tool for continued success.
“National Teacher’s Day is a time for honoring educators and acknowledging the lasting contributions they make,” said Al Ferrie, manager, Training Services, PPG Automotive Aftermarket Alliance. “With the strong support of our participating CE instructors, in the past five years PPG Industries has become a recognized provider of insurer continuing education courses.”
The PPG Continuing Education for Insurers program was created to provide insurance agents, adjusters and licensed staff an opportunity to meet their continuing education requirements in their local markets, as well as share practical knowledge and information that can be used to provide better services for their policyholders. All of the courses in the program
were created as a response to insurance industry feedback. The newest addition to the course lineup, “Auto Theft and Fraud,” is the sixth class offered through the program.
All of the PPG CE instructors are professionally trained and have first-hand industry knowledge. Participants in the CertifiedFirst Network and PPG PROSTARS who have not attended the instructor training class can contact their PPG sales representative for more details about this program.
Insurers interested in finding out more about the PPG Continuing Education for Insurers program can contact 412-434-2347.
LYNX Services News
LYNX Services Auto Physical Damage Team Earns I-CAR Gold Class Training Designation
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