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Auto Glass Claims

At LYNX, Competition Drives Value.

Competition makes everyone better. That's why LYNX Services developed our proprietary programs for Auto Glass Claims management.

Among typical auto glass networks, retail auto glass service providers are contracted and evaluated solely on the basis of price. Through LYNX Services, however, over 12,000 contracted service providers are continually evaluated on the total value they provide: they compete on service, cycle time and customer satisfaction, as well as price.

This perpetual performance-based accountability encourages continuous improvement. It also allows the most qualified service providers that consistently meet our highest standards to be referred when your customers do not have a pre-determined choice. This distinguished group of best-in-class service providers is the basis of our Alliance of Auto Glass Replacement and Repair Providers.

The total transparency of our programs ensures that your policyholders will enjoy:

  • Highest quality repair/replacement services from qualified and trusted retail partners across the country
  • Quick cycle time turnaround - most often between 24 and 48 hours from loss report - even during high-volume times
  • No interference with facilitating work to their choice of retailer - our business process willingly accommodates policyholder choice

By providing more choices when it comes to distinguished glass service providers, policyholders enjoy greater satisfaction and you enjoy superior levels of customer retention and high regulatory compliance. With LYNX, you can leverage competition to bring out the best in the marketplace, instead of vendors leveraging you.

Best of the Best

Our Auto Replacement Glass (ARG) Alliance of auto glass Replacement and Repair Providers have distinguished themselves based on their best-in-class performance outcomes. They are objectively the "best of the best" in the markets they serve. They also represent brands that are most often preferred and requested by consumers.

In addition to the standards LYNX sets for quality work, cycle time and cost, our Alliance service providers have met the following additional criteria:

  • Service technicians have completed background checks
  • CSI management process has the consistent oversight of third party accountability - ensuring best practices for quality, safety and satisfaction
  • Practices are compliant with the Auto Glass Safety Council™ standard for proper windshield installation

Encouraging competition among retail service providers ensures greater accountability and consistency, which improves results for insurance carriers and policyholders.

The Value of Working with LYNX

Our highly trained staff and specialized customer servicing facilities manage millions of auto glass claims annually. Our approach to problem solving is flexible and creative. We have a variety of proven auto glass claim reporting and handling solutions that can be customized to meet your unique business needs.

Our Web Tools

  • ClaimPoint™ - Our 24/7 web portal enables insurers and vehicle owners to schedule and manage appointments and much more. LYNX can design this tool to be consistent with our customer’s brand, creating a seamless experience for policyholders and agents. ClaimPoint allows users to:
    • Submit loss information
    • Confirm coverage
    • Select auto glass retailer
    • Schedule an appointment
  • dataLYNX™ - Our best-in-class management reporting tool gives you real-time access to:
    • Consolidated program results
    • Key metrics for management reporting
    • Trend analysis
    • Customized reporting at all levels of the claims process
  • - Our window into your claim including the ability to:
    • View real-time claim status and complete claim notes
    • Calculate an estimate at your program pricing
    • Locate participating retailers based on the areas that they service