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Tools

LYNX Services utilizes best-in-class industry tools, and has developed innovative proprietary tools, to streamline receiving and sending information between our software systems and yours, minimizing the chance of error and improving efficiency.

Our online tools and telephony systems are used in auto glass claims (AGC), auto physical damage (APD), property and casualty claims, first notice of loss and custom business process outsourcing services.

ClaimPoint™
Our online portal provides policyholders, agents, adjusters or call centers secure access to our processes:

  • ClaimPoint for Auto Physical Damage: Allows your adjustors to submit claim assignments, and view damage photos and estimates online.
  • ClaimPoint for Auto Glass Claims: Allows your insured, agent or call center to submit claim assignments, confirm coverage, select a retailer and schedule appointments online. This web tool can be designed to match your company branding to provide a consistent experience for policyholders. Must be First Notice of Loss contact to take advantage of this tool.
  • ClaimPoint for First Notice of Loss: Allows your insured, agent or call center to create a loss, confirm coverage, and assign an adjuster or other downstream services. This web tool can be designed to match your company branding to provide a consistent experience. Must be a First Notice of Loss client to take advantage of this tool.

dataLYNX™
This web tool offers customized reporting to track what your company values. Then LYNX sorts, categorizes and summarizes data, so success is measurable at every stage. You get real-time access to:

  • Consolidated program results
  • Key metrics
  • Trend analysis

GLAXIS™
This platform allows LYNX to connect to virtually every business management software solution offered commercially in the auto glass industry, as well as a number of in-house developed systems used by leading national and regional auto glass retailers.

This integration allows for seamless scheduling, claims dispatching and invoicing. It's one way we eliminate errors, reduce cycle time and increase productivity.


METRYX™
An online database for managing the more than 12,000 auto glass service providers. Shop profile content includes:

  • Zip codes serviced by each retailer
  • Technician certifications and background checks
  • Customer satisfaction performance
  • Warranty experience
  • Years as a glass program member
  • NAGS part usage

Through profile information, key performance indicators and policyholder feedback, we can identify best-in-class shops to serve your customers. It’s the only process of its kind in the auto glass industry, making quality quantifiable, and making the top scorers known to you.

And because LYNX wants retailers to continually shape service to exceed your policyholders’ expectations, we provide them with continual feedback, including policyholder feedback, gathered by an independent source.


Auto Physical Damage Service Provider Scorecards
We review and score all work done by service providers within our network. Our scorecards (KPIs) evaluate severity, parts usage, repair time and reinspection results. And, they’re client-accessible, making it easier for you to offer the best selection in service.

Scorecards available for:

  • Auto body repair services
  • Property restoration services

Telephony systems
LYNX call centers are equipped with technology to save you and your customers phone time. We use Avaya Suite telephony and telecommunications products and Verint Systems® workforce management with integrated call quality assurance applications. Our phone technology allows our representatives to identify your incoming calls and route them to the necessary department as quickly and accurately as possible.