First Notice of Loss

Expert Service. Superior Results.

At LYNX Services, we understand the distress your customers may feel when they experience an accident, and our professional, caring service representatives ensure that reporting their claim doesn’t add to their misfortune. We can assist you 24/7 with all First Notice Of Loss (FNOL) call types - from 100% of your FNOL call needs to intra-day overflow and after-hours calls to catastrophe response. And we always treat your customers with the utmost level of respect and empathy they deserve.

Call center services are the heart and soul of our business. That’s why every member of our customer service team undergoes an in-depth interview process and receives up to four weeks of intensive training and certification, exclusively focused on the insurance industry. They also receive ongoing coaching for continuous performance improvement.

You can rely on our distinctive level of customer service, along with process consistency and unmatched call center service levels, to allow you to maximize staff efficiency, optimize costs and provide a superior customer experience.

Our Services

The LYNX scope of FNOL claims:

• Auto Physical Damage
• Auto Glass
• Commercial Property
• Personal Property
• General Liability
• Workers' Compensation
• Catastrophe Servicing

Our Facilities

Through our two state-of-the-art, large-scale customer contact centers, we manage more than 5 million calls per year, with more than a million in FNOL calls alone. Multiple disaster recovery data centers and an off-site primary data center ensure comprehensive operational redundancy, while on-site generators guarantee uninterrupted service and support.

OUR TECHNOLOGY

LYNX Services has built a solid and reliable technological infrastructure designed to provide you with seamless, dependable customer interactions. Telephony and IT structures provide redundancy and best-in-class system architecture.

Many call centers have dedicated teams for each client. The problem with this approach is that inbound callers commonly experience unacceptably long waiting times during catastrophe situations. At LYNX, we employ unique staffing strategies and leverage our telephony platform to deliver high levels of call center servicing performance at all times, no matter how dire the circumstances.

Our robust and flexible data and voice technology platform enables us to meet your connectivity and unique business process requirements regardless of the level of complexity and sophistication.