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Auto Physical Damage

Making auto physical damage claims effortless

LYNX Services is a leading provider of auto physical damage claims management and auditing services. We offer your adjusters, your policyholders and you the most complete service to drive superior levels of satisfaction and maximize your business and financial performance.

Our highly experienced claims management representatives and licensed adjusters will deliver indemnity cost control, reduced cycle times, reduced rental car costs, and supply your customers with trusted and reliable repair options.

Our Services

LYNX Services offers two Direct Repair Programs that utilize the LYNX Certified Repair Network, our contracted national network. In addition, Audit Services are available if a vehicle owner chooses a service provider outside of our network.

Direct Repair Programs

  • The LYNXSelect™ Managed Repair Program takes service to the next level. We provide you with access to our national network of auto repair service providers. Then, we manage the entire repair process to take the administrative burden off of your adjusters.

    Our trained representatives will manage all aspects of the auto body repair process - from proactively monitoring cycle time, managing rental vehicles, auditing all repair cost estimates, and issuing payment to repair providers. Our focus is to reduce your claims severity while increasing levels of customer satisfaction.
  • The LYNXAdvantage™ Repair Referral Program is designed for carriers that seek access to a qualified nationwide network of contracted and managed auto repair service providers, but prefer to manage the repair process and associated workflow tasks internally. tasks themselves.

Our Network

LYNX has developed the LYNX Certified Repair Network, our network of more than 3,500 pre-screened and approved auto body repair service providers to bring quality, dependability, and cost control to the process.

Service providers are subject to audits, reinspections, and regular KPI/scorecard performance reviews. This monitoring and coaching process drives continuous improvement within our network and delivers the best value to you and your policyholders.

Our Web Tools

ClaimPoint™ - Our 24/7 web portal allows you to:

  • Submit claim assignments
  • View vehicle damage photos and estimates
  • Review all LYNX file notes related to the repair process
  • Avoid unnecessary IT development and investment

dataLYNX™ - Our best-in-class management reporting tool gives you real-time access to:

  • Consolidated program results
  • Key metrics for management reporting
  • Trend analysis
  • Customized reporting at all levels of the claims process